Terms of Service

1. Acceptance of Terms

By accessing and using the Lumi Flow Portal website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms apply to all visitors, users, and others who access or use our services ("Users").

2. Description of Service

Lumi Flow Portal provides:

• Sustainability consulting services for tourism businesses
• Certification programs for sustainable tourism practices
• Training and educational programs
• Impact assessment and monitoring services
• Technology solutions for sustainability management
• Partnership development and facilitation

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.

3. User Accounts and Registration

3.1 Account Creation

To access certain services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account

3.2 Account Termination

We reserve the right to terminate or suspend accounts at our discretion, including for violations of these Terms or fraudulent activity.

4. Use of Services

4.1 Permitted Use

You may use our services for lawful purposes in accordance with these Terms. This includes:

• Accessing information about sustainable tourism practices
• Participating in certification programs
• Engaging with our consulting services
• Using our training and educational materials

4.2 Prohibited Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Interfere with or disrupt our services or servers
• Attempt unauthorized access to our systems
• Use our services for commercial purposes without authorization
• Misrepresent your identity or affiliation

5. Intellectual Property Rights

5.1 Our Content

All content, features, and functionality on our website and services, including but not limited to text, graphics, logos, images, software, and design, are owned by Lumi Flow Portal and are protected by copyright, trademark, and other intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for their intended purpose. This license does not include:

• Resale or commercial use of our services or content
• Distribution, public display, or public performance
• Modifying or creating derivative works
• Reverse engineering or attempting to extract source code

5.3 User Content

By submitting content to our services, you grant us a worldwide, royalty-free license to use, reproduce, modify, and distribute such content in connection with our services.

6. Payment Terms

6.1 Fees and Payment

Certain services require payment of fees. You agree to pay all applicable fees as described when you purchase services. Prices are subject to change with notice.

6.2 Billing and Refunds

• Fees are billed in advance and are non-refundable except as required by law
• We may suspend services for non-payment
• Refund requests will be considered on a case-by-case basis
• Disputed charges must be reported within 30 days

6.3 Taxes

You are responsible for any applicable taxes related to your use of our services.

7. Certification Programs

7.1 Certification Process

Our certification programs are subject to specific terms and requirements. Participation requires:

• Meeting eligibility criteria
• Completing assessment processes
• Implementing required sustainability practices
• Undergoing periodic reviews

7.2 Certification Standards

We reserve the right to modify certification standards and requirements. Certified businesses must maintain compliance with current standards.

7.3 Certification Revocation

We may revoke certifications for non-compliance, misrepresentation, or violations of these Terms.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you agree to the collection and use of information in accordance with our Privacy Policy.

9. Disclaimers and Limitation of Liability

9.1 Service Availability

Our services are provided "as is" and "as available." We do not guarantee uninterrupted or error-free service.

9.2 Disclaimer of Warranties

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy or completeness of content
• Warranties that services will meet your requirements

9.3 Limitation of Liability

In no event shall Lumi Flow Portal be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

10. Indemnification

You agree to indemnify, defend, and hold harmless Lumi Flow Portal and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through our services

11. Termination

11.1 Termination by You

You may terminate your account and discontinue use of our services at any time by contacting us.

11.2 Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, for:

• Breach of these Terms
• Fraudulent or illegal activity
• Extended periods of inactivity
• Technical or security reasons

11.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions that should survive termination will remain in effect.

12. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or technical failures.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Canada and the province of Yukon.

13.2 Dispute Resolution

Any disputes arising from these Terms shall be resolved through:

• Good faith negotiation between the parties
• Mediation if negotiation fails
• Binding arbitration or court proceedings in Yukon, Canada

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by:

• Posting updated Terms on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes
• Providing notice through our services

Continued use of our services after Terms changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

16. Contact Information

If you have questions about these Terms of Service, please contact us: