Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or certification programs
• Fill out contact forms or request information
• Subscribe to our newsletter
• Participate in surveys or feedback sessions
• Apply for employment or partnership opportunities

This information may include:

• Name and contact information (email, phone, address)
• Business or organization details
• Professional qualifications and experience
• Payment and billing information
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website information
• Geographic location data

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

• Provide and maintain our certification and consulting services
• Process applications and manage client relationships
• Deliver training programs and educational content
• Facilitate communication and support

2.2 Business Operations

• Process payments and manage billing
• Improve our services and website functionality
• Conduct research and analysis
• Ensure compliance with legal obligations

2.3 Communication

• Send newsletters and updates about our services
• Respond to inquiries and provide customer support
• Notify you of changes to our services or policies
• Send promotional materials (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processing companies
• Cloud storage and hosting providers
• Email marketing services
• Analytics and website optimization tools

3.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication protocols
• Employee training on data protection practices
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve site functionality and performance
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a portable format

6.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact details and preferences

6.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict or object to certain processing activities

6.4 Withdraw Consent

• Withdraw consent for marketing communications
• Opt-out of non-essential data processing

To exercise these rights, please contact us using the information provided in Section 10.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine retention periods include:

• The nature of our relationship with you
• Legal and regulatory requirements
• Business and operational needs
• The sensitivity of the information

When personal information is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

If you are located outside of Canada, please note that your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove such information from our records.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you via email or website notification for material changes
• Obtain your consent when required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Governing Law

This Privacy Policy is governed by the laws of Canada and the province of Yukon. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Yukon, Canada.