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Cookie Policy

Last updated: August 5, 2025

This Cookie Policy explains how Lumi Flow Portal ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website. This policy explains what these technologies are, why we use them, and your rights to control their use.

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies can be "persistent" or "session" cookies:

  • Session cookies: Temporary cookies that are deleted when you close your browser
  • Persistent cookies: Cookies that remain on your device until they expire or are manually deleted

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

Essential Cookies:

  • Session ID: Maintains your session across pages
  • Security Token: Protects against cross-site request forgery
  • Cookie Consent: Remembers your cookie preferences

2.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

Analytics Cookies:

  • Google Analytics: Tracks website usage and visitor behavior
  • Page Views: Counts page visits and popular content
  • Session Duration: Measures time spent on the website
  • Bounce Rate: Tracks single-page visits

2.3 Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Functional Cookies:

  • Language Preference: Remembers your language selection
  • Form Data: Saves form progress and preferences
  • User Interface: Remembers interface customizations

2.4 Marketing and Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

Marketing Cookies:

  • Social Media Integration: Enables sharing on social platforms
  • Newsletter Tracking: Tracks email campaign effectiveness
  • Conversion Tracking: Measures form submissions and inquiries

3. Third-Party Cookies

Some cookies on our website are placed by third-party services. We use the following third-party services that may set cookies:

3.1 Google Services

  • Google Analytics: Website analytics and performance tracking
  • Google Fonts: Web font delivery service

3.2 Social Media Platforms

  • Facebook: Social sharing and pixel tracking
  • Twitter: Social sharing functionality
  • LinkedIn: Professional networking integration
  • Instagram: Social media integration

3.3 Other Third-Party Services

  • Content Delivery Networks (CDN): Fast content delivery
  • Email Service Providers: Newsletter and communication services

4. How We Use Cookies

We use cookies for the following purposes:

4.1 Website Functionality

  • Enable website features and navigation
  • Remember your preferences and settings
  • Provide secure access to protected areas
  • Maintain shopping cart contents

4.2 Performance Improvement

  • Analyze website traffic and usage patterns
  • Identify popular content and pages
  • Optimize website performance and loading times
  • Troubleshoot technical issues

4.3 User Experience Enhancement

  • Personalize content and recommendations
  • Remember language and region preferences
  • Provide relevant information and services
  • Streamline form completion processes

4.4 Marketing and Communication

  • Deliver targeted content and advertisements
  • Measure campaign effectiveness
  • Enable social media sharing
  • Track newsletter engagement

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to choose your cookie preferences:

  • Accept All: Consent to all cookie categories
  • Necessary Only: Only essential cookies will be used
  • Custom Settings: Choose specific cookie categories

5.2 Changing Your Preferences

You can change your cookie preferences at any time by:

  • Clicking the cookie settings link in our website footer
  • Accessing the cookie preference center
  • Contacting us directly using the information provided below

5.3 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Accept only first-party cookies
  • Delete existing cookies
  • Set up alerts when cookies are being sent

Please note that blocking cookies may affect the functionality of our website and your user experience.

6. Browser-Specific Cookie Management

6.1 Google Chrome

Settings → Privacy and Security → Cookies and other site data

6.2 Mozilla Firefox

Options → Privacy & Security → Cookies and Site Data

6.3 Safari

Preferences → Privacy → Cookies and website data

6.4 Microsoft Edge

Settings → Site permissions → Cookies and site data

6.5 Internet Explorer

Tools → Internet Options → Privacy → Advanced

7. Mobile Device Cookie Management

7.1 iOS Safari

Settings → Safari → Privacy & Security → Block All Cookies

7.2 Android Chrome

Chrome Menu → Settings → Site Settings → Cookies

7.3 Other Mobile Browsers

Please refer to your mobile browser's help documentation for specific instructions on managing cookies.

8. Do Not Track Signals

Some browsers transmit "Do Not Track" signals to websites. Currently, there is no universal standard for how websites should respond to these signals. We do not currently respond to Do Not Track signals, but we provide you with the ability to manage your cookie preferences as described in this policy.

9. Cookie Retention Periods

Different cookies have different retention periods:

Retention Periods:

  • Session Cookies: Deleted when you close your browser
  • Functional Cookies: 30 days to 2 years
  • Analytics Cookies: 2 years
  • Marketing Cookies: 30 days to 2 years

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you through our website or email for significant changes
  • Obtain your consent again if required by law

11. Your Rights

Depending on your location, you may have certain rights regarding cookies and tracking technologies:

  • Right to Information: Know what cookies are being used
  • Right to Control: Choose which cookies to accept
  • Right to Withdraw Consent: Change your mind about cookie consent
  • Right to Delete: Request removal of certain cookies

12. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Lumi Flow Portal
Data Protection Officer
95542 Casper Drive
Port Jacey, YT M6L0H5
Canada

Email: [email protected]
Phone: 1-166-329-2781

Effective Date: This Cookie Policy is effective as of August 5, 2025.

By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy.

Manage Cookie Preferences

You can adjust your cookie preferences below:

Essential Cookies

These cookies are necessary for the website to function and cannot be turned off.

Analytics Cookies

Help us understand how visitors interact with our website.

Functional Cookies

Enable enhanced functionality and personalization.

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness.

Lumi Flow Portal

Leading sustainable tourism initiatives across Canada with responsible travel practices.

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95542 Casper Drive
Port Jacey, YT M6L0H5

1-166-329-2781

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